Return and Refund Policy

Last Updated: November 2026

Thank you for using UniPlayer. Please read this policy carefully to understand how refunds are handled for our credit-based subscription service.

1. Nature of the Service

UniPlayer operates on a credit-based, non-auto-renewing subscription model. You purchase credit packages that are applied to your account. Credits are non-expiring, and 1 credit is deducted every calendar day while your balance is positive, regardless of whether you use UniPlayer or how many devices are connected. UniPlayer is a digital service — there are no physical products to return.

No automatic charges: UniPlayer never charges you automatically or initiates recurring billing. Every credit purchase is a one-time transaction initiated by you. You will never be charged without your explicit action.

2. General Refund Policy

Refunds can only be requested from the platform you paid through. That’s Apple for in-app purchases and PayPal for PayPal payments. Other payment methods don’t offer refunds, and UniPlayer can’t start a refund on any platform.

UniPlayer credits are digital goods that are applied to your account immediately upon purchase. If you were charged but your credits never arrived, we fix that by crediting your account. We don’t issue refunds ourselves.

3. Refunds by Payment Method

Refund procedures depend on how you made your purchase:

3.1 Apple In-App Purchase

Purchases made through Apple In-App Purchase are processed and managed entirely by Apple. We do not have the ability to issue refunds for Apple transactions. To request a refund for an In-App Purchase:

Visit reportaproblem.apple.com
Or contact Apple Support directly.

Apple determines refund eligibility according to its own policies.

Bought a package by mistake? Credit packages are one-time purchases that never renew, so there is nothing to cancel on our side. We can’t cancel or refund an Apple In-App Purchase, even one that is still pending. Request a refund for the extra purchase from Apple at reportaproblem.apple.com or through Apple Support. If Apple approves the refund, the credits from that package are removed from your balance automatically (your balance never goes below zero).

3.2 Ruble Payments (Platega, AnyPay)

Refunds are not possible for payments made through Platega or AnyPay.
If a payment fails or is declined, the payment processor returns your funds automatically. You don’t need to do anything.
If a payment was charged but credits were not applied to your account, contact us at [email protected] with your payment receipt or transaction ID. We will verify the transaction and credit your account. This is the only case we handle, and the fix is adding the missing credits, not a refund.

3.3 PayPal

Refunds for PayPal payments are requested through PayPal’s Resolution Center, not from UniPlayer. PayPal decides on the request according to its own policies.
Failed PayPal transactions are reversed automatically.
If your PayPal payment went through but the credits didn’t reach your UniPlayer balance, contact us at [email protected] with your PayPal transaction ID and we will credit your account.

3.4 Cryptocurrency (CoinRemitter)

Refunds are not possible for cryptocurrency payments.
If a confirmed crypto payment was not reflected in your account, contact us at [email protected] with your transaction hash. We will verify it and credit your account. This is the only case we handle, and the fix is adding the missing credits, not a refund.

4. Free Trial

UniPlayer offers a 30-day free trial with full functionality and no payment required. We encourage all new users to take advantage of the trial period to evaluate the service before purchasing credits.

5. Exceptions

The rule in Section 2 has no exceptions, but some problems still need our help. Here is how we resolve them:

Credits not applied after a confirmed payment: we add the missing credits to your account.
Duplicate charges caused by a technical error: we add credits for the extra payment. If you paid through Apple or PayPal and would rather have your money back, request a refund from that platform (see Section 3).
Extended service outages caused by issues on our end (not related to your content provider or network): we add credits to make up for the lost time.

To report one of these problems, contact us with relevant documentation (payment receipt, screenshots, transaction ID).

A package bought by mistake is not a duplicate charge caused by a technical error, so this section doesn’t cover it. For Apple In-App Purchases, see “Bought a package by mistake?” in Section 3.1.

Credits received through promotional codes, bonuses, or special offers are provided at no cost and are not eligible for refund or cash exchange under any circumstances. We reserve the right to revoke promotional credits that were obtained through fraud, abuse, or violation of promotional terms.

7. Account Deletion and Inactive Accounts

If you choose to delete your account, any remaining credits on your account will be permanently forfeited and are not eligible for a refund. Please ensure you have used or are willing to forfeit your remaining credits before requesting account deletion.

Additionally, if your account has no active subscription and has been inactive for 3–6 months, your account data (including any remaining credits) may be deleted in accordance with our Privacy Policy and Terms and Conditions.

8. Contact Us

If you have questions about this policy or need assistance with a payment issue, please contact us:

Email: [email protected] (for all payment questions)
Website: https://my.uniplayer.net

For general questions, the community chat on Telegram is @UniPlayerChat. Please don’t send payment details there.

We reply to all inquiries within 5 working days.