Does the UniPlayer subscription renew automatically?

No. You buy a pack of credits yourself, and they're spent one per day. Nothing is charged without your involvement, and there's no auto-renewal.

A payment prompt appeared during live TV — is that from UniPlayer?

No. UniPlayer doesn't touch your playlist and inserts nothing into the stream. That message comes from your playlist provider — it means the subscription to the playlist itself has ended. Renew it with your IPTV provider.

My subscription is active and I have credits, but a channel won't play or asks for payment — why?

This is almost always an issue on the IPTV provider's side, not UniPlayer. Check the playlist with your provider, or try another channel.

Only one of my devices asks for payment — why?

You've probably created separate UniPlayer accounts by accident. Make sure the Settings screen shows the same user on every device. A common case: one account is paid while the subscription runs out on another.

What happens to my settings if I don't renew?

At a zero balance, access to your playlists is restricted. If the account stays inactive for 3–6 months, playlist data is deleted: the playlist itself remains and re-syncs from the provider, but favorites, sorting and other in-UniPlayer changes are lost. Keep your subscription active to avoid this.

Can I transfer credits to another account or merge accounts?

No, there's no such option. For important issues, email team@uniplayer.net and include as much payment detail as possible.

How many devices does the subscription cover?

Four. Each device beyond four adds 0.25 credit to the daily charge — for example, 5 devices use 1.25 credits per day.

Subscription, Credits & Payments in UniPlayer

How the UniPlayer subscription works: the 30-day free trial, the credit model, balance and daily charges, devices, plans and payment methods. The subscription does not auto-renew.

UniPlayer’s subscription is flexible and transparent: it runs on credits and does not auto-renew. You buy a pack of credits yourself, and the service deducts a daily charge for usage — no hidden fees, no surprise charges. Here’s how it works.

30-day free trial

New users receive 30 credits at registration — enough for about 30 days of full access to every feature. No payment details are required, and the free trial is granted once per account.

One or two days before it ends, we may show a reminder suggesting you pick a plan. When the free credits run out, access pauses until you subscribe.

How credits work

It all comes down to one simple rule: 1 credit = 1 day of using the service.

The subscription doesn’t auto-renew — you buy a pack of credits, and a daily charge is deducted from your balance.
Credits don’t expire and aren’t stored forever — they’re simply spent one per day. For example, if you buy 500 credits and don’t add devices or change anything, they last 500 days.
Credit packs stack — you can top up your balance whenever you like.

Current packs and prices are shown in the app and in the personal cabinet.

Devices and how the charge is calculated

The standard subscription includes 4 devices — so 1 credit per day covers up to four devices at once.

Each device beyond four adds 0.25 credit to the daily charge:

Devices	Daily charge
up to 4	1 credit
5	1.25 credits
6	1.5 credits

Balance and charges are fractional. You can add and remove devices at any time, and the credit count is recalculated daily — you could, for instance, add a device for a single day and then remove the slot.

Important, when lowering your plan. If you previously increased the number of device slots, simply removing a device isn’t enough to reduce the daily charge. You need to remove the unused devices and lower the slot count — only then is the subscription plan recalculated.

Balance, history and plans

Your current balance is shown on the Settings screen in the app. Tap it for a detailed breakdown of the daily charges.
Payment history is available in the personal cabinet at my.uniplayer.net.
When the balance reaches zero, access to your playlists and actions on them is restricted, and you’ll be prompted to choose one of six plans.

What happens to your data without an active subscription

If an account stays inactive for 3–6 months, its playlist data is deleted. The playlist itself is kept: if it still works, it re-syncs, and the channels reappear exactly as the provider serves them. But favorites, sorting and other changes you made in UniPlayer are lost.

To keep everything running smoothly and preserve your settings, keep your UniPlayer subscription active.

Payment methods

In the app (everywhere except Russia), you can subscribe quickly and easily — payment goes through Apple.
In the personal cabinet my.uniplayer.net you can pay with:
- cryptocurrency — BTC and LTC;
- PayPal;
- local currency through the available processors.

Some payment systems have a minimum threshold — it’s shown at checkout in the personal cabinet.

In Russia, in-app payment isn’t available: Apple payments are blocked there, as are international cards and mobile-operator top-ups. So in Russia the subscription is arranged through the personal cabinet.

Currency and prices

Prices may be shown in US dollars, euros, pounds or another local currency, depending on your region. Price tiers are set through Apple’s system; they differ by country, and we don’t control them — we base pricing on the US.

In the personal cabinet you can enter a promo code — we occasionally hand these out to partners and for holidays.
During promotions, you can get more credits for the same price. We announce these in the app and in the personal cabinet, so keep an eye on the news.

Refunds

Payments through Apple — refunds are handled by Apple and are issued if Apple approves the refund and the return-window conditions are met.
PayPal — refunds can be requested in the personal cabinet.
A declined payment is returned automatically by the payment system; the timing depends on that system.

UniPlayer doesn’t touch your playlists

This is key to understanding any payment question: UniPlayer doesn’t modify your playlist and inserts nothing into the stream.

If a payment prompt appears on screen during live TV, that’s a message from your playlist provider, not UniPlayer. It means the subscription to the playlist itself has ended — renew it with your IPTV provider.
If your UniPlayer subscription is active and your balance is positive, but a channel won’t play or asks for payment, the problem is almost always on the IPTV provider’s side or your network, not UniPlayer.

Looking ahead

Over time we plan to add extra features for additional credits. The credit model exists precisely to manage plans flexibly and offer new things without disrupting your usual subscription.

Support

For any payment questions, email [email protected]. To help us resolve things faster, include as much payment detail as possible: a bank statement, your UniPlayer account, the time and the payment method — the more information, the quicker the resolution.

The @UniPlayer Telegram channel is for news and community chat; important payment matters are best handled by email.